PRIVACY POLICY

Effective Date: 25 Dec, 2025

1. INTRODUCTION

1.1. Citizenship Test Australia is committed to protecting your personal information. We are bound by the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs) contained therein. This policy sets out how we collect, use, store, and disclose your personal information.

1.2. By accessing our Site, you consent to the collection and use of your data in accordance with this Policy.

1.3. IDENTITY AND CONTACT DETAILS

The entity responsible for holding and managing your personal information is:

Citizenship Test Australia
(Owned and operated by Eprotech Pty Ltd ACN 644 335 535)
Privacy Officer: The Chief Operating Officer
Email for Privacy Matters: [email protected]
Location: Sydney NSW

2. COLLECTION OF PERSONAL INFORMATION

2.1. We collect information that is reasonably necessary for our business functions. This includes:

Identity Data: Name, email address.
Financial Data: Transaction records (we use secure third-party payment processors like Stripe or PayPal and do not store full credit card numbers).
Usage & Educational Data: Your test scores, progress logs, time spent on questions, IP address, device type, and browser information.
Correspondence Data: Records of communications between you and our support team or Privacy Officer.

3. PURPOSE OF COLLECTION & USE

3.1. We collect and use your personal information for the following primary purposes:

To provide you with access to our educational platform and track your exam readiness.
To process payments and issue tax invoices.
To improve our algorithms and content (using anonymized, aggregated data).
To verify eligibility for the "100% Pass Guarantee" (for example, checking your completion logs).
To communicate with you regarding your account, updates, or support queries.
To send you occasional marketing or promotional communications about our services, from which you can opt out at any time.

4. COOKIES & TRACKING TECHNOLOGIES

4.1. We use cookies and similar tracking technologies to enhance user experience, maintain your login session, and analyze site traffic (for example, Google Analytics).

4.2. You may disable cookies in your browser settings; however, this may prevent the Site from tracking your progress correctly, which could invalidate your eligibility for the Pass Guarantee.

5. DATA SECURITY & STORAGE

5.1. We store your data on secure servers. We take reasonable steps (including physical, technical, and administrative safeguards) to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

5.2. Transmission of data over the internet is not completely secure. While we use SSL or TLS encryption, we cannot guarantee the security of data transmitted to our Site.

6. DISCLOSURE TO THIRD PARTIES

6.1. We do not sell your personal data.

6.2. We may disclose your personal information to:

Service Providers: Third-party vendors who assist with our business operations (for example, hosting providers, payment gateways, email delivery services), strictly for those purposes.
Legal Requirements: Law enforcement or government agencies if required by Australian law (for example, under a warrant or subpoena).

7. OVERSEAS DISCLOSURE

7.1. Some of our service providers (for example, cloud hosting or analytics) may process data in jurisdictions outside Australia (such as the USA or Singapore). By providing your personal information, you consent to this disclosure. We take reasonable steps to ensure overseas recipients comply with the APPs or similar privacy standards.

8. YOUR RIGHTS (ACCESS, CORRECTION & DELETION)

8.1. Access & Correction: You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate.

8.2. Deletion: You may request that we delete your account and personal data ("Right to be Forgotten"). We will comply unless we are required to retain the data for up to 7 years for legal, taxation (ATO), or audit purposes.

8.3. Complaints: If you believe we have breached the APPs, please contact our Privacy Officer at [email protected]. If you are unsatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).